After completing a lengthy application process and surpassing a strict set of standards, Residential Properties Ltd. has been awarded the prestigious RELO® Quality Certification by Leading Real Estate Companies of the World®. The RELO® Quality Certification (RQC) was the first program in the relocation industry to quantify and qualify what true relocation service excellence means. Modeled after the Malcolm Baldrige national quality award, it was created by the network to provide measurable standards for the pursuit of relocation excellence. Under the guidance of Corporate and Relocation Services Vice President, Elizabeth Messier, Residential Properties Ltd. earned the certification only after its relocation department met stringent standards and completed a rigorous and lengthy application process, overseen by a committee of leading industry professionals.
Virtually every aspect of the company’s relocation operation was reviewed thoroughly, using specific criteria to evaluate performance and production, staffing, training, and continuing education, quality and scope of relocation service, program marketing, customer satisfaction, technology resources, office facilities, and more. After earning the certification, a company must complete a recertification process every five years to ensure it continues to meet the program’s rigorous standards and remains current in terms of technology, relocation trends, and other relevant areas. “Relocating to a new area can be extremely stressful for an individual or family,” explains Messier. “Having a trained relocation specialist help them navigate this transition can make all the difference. We're not just selling them a house, but concentrating on helping find the right community and experience suited to the lifestyle they are searching for. We pride ourselves on being here for them before, during and after their move.”
Leading Real Estate Companies of the World® President/CEO Paul Boomsma commends Residential Properties Ltd. for its focus on excellence in relocation. “The RQC is awarded only to the industry’s most highly respected relocation departments,” Boomsma commented. “RQC firms have distinguished themselves by demonstrating real expertise in addressing employee mobility and talent management needs, and it is a true pleasure to welcome Residential Properties to this elite group of companies.”
Residential Properties is Rhode Island’s leading real estate company, recording more homes sales and overall sales volume than any other company in the state for four consecutive years (Providence Business News). Residential Properties is the Rhode Island representative of LeadingRE (www.LeadingRE.com). With a global membership that spans six continents, LeadingRE connects more than 565 firms and 130,000 sales associates who produce over 1.1 million real estate transactions each year. As a member of LeadingRE, Residential Properties provides a quality real estate experience, global marketing reach and access to top real estate professionals in virtually any market worldwide.
For more information about Residential Properties Ltd., please visit ResidentialProperties.com.
